Broken Item

We are very sorry that you received a broken item, but we are here to save the day!

1. Take pictures/videos of the broken item. (be sure to fit entire broken product in image, along with close ups if needed)

2. Email your images/videos to along with a detailed description of the issue with the product.

3. If your product is determined broken by our team, you will receive a tracking number and/or responce from us within 7-10 business days. 

- we ask that you only send one email per order. Multiple emails can cause delay in response from TWB

- We schedule customer service once a week, so please be patient because we will be super excited to help you on that day!


When will my order be shipped?

Next business day!

Where is my tracking number?

Your tracking number will be emailed to you within 1 business day.

How long is shipping?

On average 2-3 business days, but you may select different shipping speeds at checkout.

Do I need to show my ID?

No. You agree you are 21+ when you enter the website.

Can I return my order?

Yes. View our Refund Policy for more details.

Do you ship to my state?

Yes, we ship to every state in the US

What if my glass arrives broken?

We will replace it!

Do you ship to Canada or other countries?

Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass

My tracking says “delivered” but it’s not here yet?

Follow these steps by clicking here

Cancel my subscription?

We are NOT a subscription so there is nothing to cancel!

Cancel and refund my order?

Chat with us to have your order canceled and refunded. We can only cancel/refund orders before they are shipped.