Broken Item

We are very sorry that you received a broken item, but we are here to save the day!

1. Take pictures/videos of the broken item. (be sure to fit entire broken product in image, along with close ups if needed)

2. Email your images/videos to along with a detailed description of the issue with the product.

3. If your product is determined broken by our team, you will receive a tracking number and/or responce from us within 7-10 business days. 

- we ask that you only send one email per order. Multiple emails can cause delay in response from TWB

- We schedule customer service once a week, so please be patient because we will be super excited to help you on that day!