Broken/Defective Items

Should any items arrive broken/defective, please reach out to customer service at for assistance with a replacement.

We Require: 

- Order Number (not your tracking number)

- Images of packaging your order came in (packaging provided by TWB) 

- Close Up Image/Video of Broken area

- Regular Image/video of Entire Product 

- Detailed Description of broken item that matches the image/video provided