Contact Us & FAQ
Customer Service: Easy & Simple...
For Customer Service, please contact us at email@example.com
- Include your 5 digit order number
- include any images of broken products
- include a detailed description of the issue
Please take note: We handle shipping/broken glass issues as our #1 priority.
949 562 8824 - 2024 N Broadway Suite 111 Santa Ana Ca 92706
*Please note, we are not a store front. No products or customer service is handled at facilities above.
Something in my box is broken, how to I have that product replaced?
Contact us on our customer service pop up tab. Be sure to include the specs below:
- 4 or 5 digit order number
- 1 close up image/video of the broken area
- 1 image/video of the entire item
Any images, explanations or videos to help describe the issue is greatly appreciated.
Please include images of your broken items when contacting customer support about broken items.
When do I get my tracking number number?
If you have placed an order, please take note that tracking numbers are not issued instantly. As soon as your box is scanned, your tracking information will be automatically sent. All tracking numbers are issued within 1-3 business days
TWB ships on Mondays and Thursdays. We ship from CA via USPS/UPS, and transit time can take 2-5 days, depending on destination. Holidays will affect shipping times, and uncontrollable weather or shipping conditions can occasionally cause some delays.
All orders are shipped within 1-3 business days. After we ship, USPS will ship your order with the shipping method you selected at checkout.
I received a notification that my package was delivered, but I cant find my package?
If you were notified that your package/order was delivered by USPS or UPS but you can not find your order:
- Contact your nearest USPS location either in person or by phone and provide them with your tracking number. (Its a possibility that your package is stored for any specific reason.)
- Contact USPS directly at 1 800 275 8777 and provide them with your tracking number. Or call USPS directly at 1 800 742 5877 and provide them with your tracking number.
Contacting the shipping carrier is the best option to locating your package when tracking states that your package has been delivered.
Lost or Stolen Packages:
If you believe that your package was stolen, we suggest contacting your local authorities.