HELP
For Customer Service click the “CHAT WITH US” bubble
FAQ
When will my order be shipped?
Next business day!
Where is my tracking number?
Your tracking number will be emailed to you within 1 business day.
How long is shipping?
On average 2-3 business days, but you may select different shipping speeds at checkout.
Do I need to show my ID?
No. You agree you are 21+ when you enter the website.
Can I return my order?
Yes. View our Refund Policy for more details.
Do you ship to my state?
Yes, we ship to every state in the US
What if my glass arrives broken?
We will replace it!
Do you ship to Canada or other countries?
Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass
My tracking says “delivered” but it’s not here yet?
Follow these steps by clicking here
Cancel my subscription?
We are NOT a subscription so there is nothing to cancel!
Cancel and refund my order?
Chat with us to have your order canceled and refunded. We can only cancel/refund orders before they are shipped.