Identity Verification
- A clear, close-up photo of your government-issued photo ID.
- A photo of you holding said ID.
- A photo of the credit/debit card used at checkout. WE ONLY NEED TO SEE THE LAST 4 DIGITS OF CARD NUMBER & FIRST/LAST NAME ON CARD. You may black out the rest for security purposes.
These steps are provide protection to customer(s) and TWB. Thank you for your cooperation!
FAQ
When will my order be shipped?
Next business day!
Where is my tracking number?
Your tracking number will be emailed to you within 1 business day.
How long is shipping?
On average 2-3 business days, but you may select different shipping speeds at checkout.
Do I need to show my ID?
No. You agree you are 21+ when you enter the website.
Can I return my order?
Yes. View our Refund Policy for more details.
Do you ship to my state?
Yes, we ship to every state in the US
What if my glass arrives broken?
We will replace it!
Do you ship to Canada or other countries?
Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass
My tracking says “delivered” but it’s not here yet?
Follow these steps by clicking here
Cancel my subscription?
We are NOT a subscription so there is nothing to cancel!
Cancel and refund my order?
Chat with us to have your order canceled and refunded. We can only cancel/refund orders before they are shipped.