My order states “delivered” but it’s not here yet?

It says my package was delivered but it’s not here yet?

If you were notified that your package/order was delivered by USPS or UPS but you cannot find your order:

  1. Contact your nearest USPS  or UPS location either in person or by phone and provide them with your tracking number. (It's possible that your package is stored at your nearest USPS/UPS location.)
  2. Contact USPS directly at 1 800 275 8777 and provide them with your tracking number. Or call UPS directly at 1 800 742 5877 and provide them with your tracking number.

Contacting the shipping carrier is the best option to locate your package when tracking states that your package has been delivered.

USPS • 1 (800) 275 8777

UPS • 1 (800) 742 5877

Lost or Stolen Packages:

If you believe that your package was stolen, we suggest contacting your local authorities. We do not reship or refund orders that have been confirmed delivered via the USPS/UPS tracking link.

USPS Statement for “Delivered” notification:

 

 

FAQ

When will my order be shipped?

Next business day!

Where is my tracking number?

Your tracking number will be emailed to you within 1 business day.

How long is shipping?

On average 2-3 business days, but you may select different shipping speeds at checkout.

Do I need to show my ID?

No. You agree you are 21+ when you enter the website.

Can I return my order?

Yes. View our Refund Policy for more details.

Do you ship to my state?

Yes, we ship to every state in the US

What if my glass arrives broken?

We will replace it! Contact us via the chat option and we will do everything we can to make it right.

Do you ship to Canada or other countries?

Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass

Cancel my subscription?

We are NOT a subscription so there is nothing to cancel!

Cancel and refund my order?

Chat with us to have your order canceled and refunded.

We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!

HELP! I messed up my address!

QUADRUPLE CHECK YOUR ORDER CONFIRMATION EMAIL AND CONTACT US VIA THE CHAT OPTION ON OUR WEBSITE ASAP!

We can change anything about an order BEFORE it ships! Once you receive a shipment confirmation, there's nothing we can do to change your order!