My order states “delivered” but it’s not here yet?

It says my package was delivered but it’s not here yet?


If you have placed an order, and you received your delivery notification saying your package has arrived, and you do not have your package yet, here are the steps to retrieving your package.


  1. Contact USPS or UPS and provide them with your tracking number for the “delivered” missing package.


  1. The carrier will be able to tell you where your package was left.


  • Its common that when a package cannot be left at a doorstep that the carrier will not complete the delivery. You still may receive a delivered notification, but still means the carrier may be holding your package at the closest location. This is why it’s important to call the shipping carrier to confirm tracking information.


  • If the shipping carrier states that your package was left at your mailing address (tracking will specify details) then its possible you may have a stolen mail. It’s a bad situation, but it happens.


USPS • 1 (800) 275 8777

UPS • 1 (800) 742 5877