Privacy Policy

Privacy Policy

What information does TWB collect?

We collect information from you when you:

  • Place an order
  • Fill out a survey or form
  • Subscribe to our newsletter
  • Win a contest or giveaway

When ordering or registering on our site, you may be asked to enter your:

  • Name
  • E-mail address
  • Mailing address
  • Shipping address
  • Phone number
  • Credit card information

You may visit our site anonymously.

What does TWB use your information for?

The information TWB collects from you may be used in one or more of the following ways:

  • To improve our website and make it easier to use. Your feedback helps TWB improve your experience.
  • To improve our customer service. Your information helps us to respond to your customer service requests.
  • To process transactions.
  • Your information,public or private, will never be sold, exchanged, transferred, or given to another company without your consent, other than for the purpose of delivering your purchased product or service you requested.
  • To administer a contest, promotion, survey, or other website features.
  • To send periodic emails.
  • The email address you provide when you order a product may be used to send you information and updates pertaining to your order. You may also receive occasional emails containing company news, updates, and product or service information, etc.

How Do I Unsubscribe From TWB Email List?

If you would like to unsubscribe from receiving future emails, select update your preferences or unsubscribe from this list at the bottom of the email.

Does TWB disclose any information to third-parties?

We do not sell, trade, or otherwise transfer to third-parties your personally identifiable information.

FAQ

When will my order be shipped?

Next business day!

Where is my tracking number?

Your tracking number will be emailed to you within 1 business day.

How long is shipping?

On average 2-3 business days, but you may select different shipping speeds at checkout.

Do I need to show my ID?

No. You agree you are 21+ when you enter the website.

Can I return my order?

Yes. View our Refund Policy for more details.

Do you ship to my state?

Yes, we ship to every state in the US

What if my glass arrives broken?

We will replace it!

Do you ship to Canada or other countries?

Unfortunately we currently on ship within the US. Follow us on Instagram to find out when we start shipping internationally @twbglass

My tracking says “delivered” but it’s not here yet?

Follow these steps by clicking here

Cancel my subscription?

We are NOT a subscription so there is nothing to cancel!

Cancel and refund my order?

Chat with us to have your order canceled and refunded. We can only cancel/refund orders before they are shipped.