If you are not satisfied with the contents of your box, you may request a refund as long as:
- Box contents are in perfect condition, nothing is used, altered or missing
- You are responsible for return postage
- When we receive the box, we will issue you a refund for the price of the box minus a $5 restocking fee.
You have 48 hours from the day of delivery to request a return.
TWB does not refund postage due to USPS and/or UPS delays.
TWB does not refund or replace packages that have been stolen after confirmed delivery to your address by the USPS and/or UPS.
If your package has been stolen after confirmed USPS and/or UPS delivery to your address, TWB encourages you to file a report with your local authorities.